Who is Exness?

Exness is an online forex trading platform created by Exness Group. This forex floor was born in 2008 with the CEO at that time, Mr. Petr Valov. Since then, the Exness forex floor has continuously made its mark thanks to its top exclusive features that few competitors can do. Exness is especially famous in Europe, Asia and Africa.

It is worth noting that Exness is the exchange with the highest average monthly forex trading volume in the world today. Read on to learn more details about Exness below.

Is Exness a reputable forex broker?

To prove that they are a reputable and safe forex floor, forex floors have to put in a lot of effort over a long period of time, not just in a day or two. The following factors will help you see why Exness is considered a reputable forex floor.

Exness has a forex license

A forex license is an operating certificate that financial authorities issue to a forex floor when they want to open services in a certain country. Those agencies will control and ensure that the forex floor does not scam customers.

However, the financial authorities of countries are not equal and their level will be based on the economic strength of that country. For example, a British or American agency will be more prestigious than a Thai or Indian agency. When a forex floor obtains a license to operate in a reputable country, it is definitely a decent forex floor and cannot scam customers.

After more than 10 years of operation, Exness has been licensed by the following agencies:

Financial Conduct Authority ( FCA )  – This is the government body responsible for the regulation of any and all financial services activities that take place in the UK or that involve companies, individuals and institutions. organization based in the UK. They create and regularly update the frameworks and regulations governing areas such as trading, banking, currency, accounting and dividends, just to name a few.

Cyprus Securities and Exchange Commission ( CySEC )  – This is the Cyprus Commission for the Securities and Exchange Commission, tasked with overseeing the financial markets in Cyprus. It ensures that Cypriot capital companies strictly comply with financial guidelines in accordance with the legal and regulatory frameworks of Cyprus and the European Union. CySEC – this is a public organization that monitors operations and activities on the Stock Exchange.

Financial Sector Conduct Authority (FSCA) – The Financial Services Conduct Authority (FSCA) is the regulator of the financial markets and their regulators in South Africa. With offices in Johannesburg, South Africa, FSCA operates as an independent organization regulating the non-bank financial services segment of the South African market. The FSCA has performed this function for more than 20 years (formerly the FSB). The financial services industry in South Africa is divided into banking and non-banking services. While the South African Reserve Bank oversees the banking segment of the market, the FSCA oversees the non-banking segment.

FCA, FSCA and CySEC licenses are class 1 licenses of Exness platform. They let customers know that Exness is reputable and meets international standards and that your capital will be safe when trading at Exness. Besides, Exness also has other class 2 licenses including:

• FSA of the island nation of Seychelles
• CBCS of the island nations of Curaçao and Sint Maarten
• BVI of the Virgin Islands (UK)
• FSC of the island nation of Mauritius

See Exness's license    here .

Of course, Exness is not the only properly licensed forex floor in the world. There are many other forex brokers that also have class 1 licenses such as the Exness floor license . So is there anything that makes Exness different from other forex brokers?

Exness is a large and transparent forex exchange

As mentioned above, Exness is currently the forex exchange with the largest monthly trading volume in the world. The amount of money that people trade on this forex floor every month is from 700 to 900 billion dollars. A terrible number, right? This shows that Exness is the choice of the biggest traders on the market, those who trade thousands to millions of dollars each month.

And this number is posted publicly on the Exness homepage. Exness forex floor is one of the rare exchanges in the market that is transparent about all of their financial activities. When you go to the Exness homepage, you will see how much money customers are trading at Exness, how much they deposit, how much they withdraw, and how many active traders there are. 

If you have doubts about authenticity, don't worry. The auditing company for Exness Group is Deloitte, one of the four largest and most prestigious auditing companies in the world.

Exness customer protection program

Exness's licenses not only prove the safety of this exchange, but it also provides Exness customers with capital protection programs. The most prominent of which is the negative balance protection program, also known as Negative Balance Protection.

Negative balance protection simply means you can't lose any more than the amount in your account. This program is especially important for new traders who may not be familiar with how quickly the market can move during general market volatility or even the opening and closing of the market. trading day or after unexpected news. It also allows new traders to try different trading strategies with the knowledge that they will not go into debt. At the same time, taking advantage of the Exness insurance program will not limit any potential profits made.

To be even more sure, you can see some more Exness reviews from traders in the market below:

Exness account types

As mentioned above, Exness is a special forex floor that is not only suitable for novice traders but also experienced players. The reason is because Exness offers up to 5 different types of trading accounts for its customers. These accounts all have different characteristics and trading conditions to ensure that all customer needs will be met.

Exness account types are divided into two groups: regular Cent and Standard accounts along with professional accounts Pro, Zero and Raw Spread.

Exness regular account

Standard Cent and Standard accounts were created for traders new to forex trading or those who are gaining experience trading with Exness. Their characteristics are low capital requirements, low costs, and small volume transactions.

However, the trading features of these two accounts are still top-notch. Even if you are just a small trader without much experience, Exness still offers the best for you. You can see detailed trading conditions of those two accounts below:

The Standard Cent account is an account that requires very small trading volumes for beginners. Trading extremely small volumes will help customers practice trading for a long time with as little capital as possible.

• The minimum deposit to open an account is only $1
• The account does not charge commissions for trading
• Maximum leverage is 1:Unlimited. This is the highest leverage level in the market, no other forex floor can provide it.
• Minimum order volume: 0.01 standard lot. All transactions of this account will be calculated in cents. When you deposit $10 into your account, it will show you have 1000 cents.
• Maximum order volume: 200 standard lots
• Unlimited number of simultaneous trading orders
• Market order matching
• Can only trade forex and metals
• Trading platform: MetaTrader 4
• Muslim customers have the option of staying overnight for free

 View Standard Cent account

The Standard account  is chosen by most Exness customers because it provides a safe, inexpensive trading environment, suitable for small and medium traders. In addition, the features of this account also make it suitable for many different forex trading strategies.

• The account can be opened with as little as $1
• This is a commission free account
• Maximum leverage is 1:Unlimited for MT4 platform. Maximum leverage is 1:2000 for MT5 platform.
• You can trade as little as 0.01 standard lots
• You can trade with a maximum volume of 200 standard lots
• The number of simultaneous trading orders is unlimited
• Apply market order matching
• You can trade all instruments including forex, metals, stocks, indices, commodities, cryptocurrencies
• Trading platform: MetaTrader 4 and 5
• Free overnight for Muslim traders

 See Standard account

Summary and comparison of regular account types of Exness:

	Standard Cent account	Standard account
Minimum deposit amount	1 dollar	1 dollar
Spread level	from 0.6 pips	from 0.6 pips
Commission	Are not	Are not
Trading products	Forex and Metals	All products
Maximum leverage	Unlimited	Unlimited
Number of pending orders	Unlimited	Unlimited
Matching type	Market	Market
Trading platform	MetaTrader 4	MetaTrader 4 and 5
Islamic account	Have	Have

Exness professional account

If you have been trading for a long time and are comfortable with trading large volumes, you should look to Exness ‘s professional trader accounts . These are accounts designed to meet the needs of those who trade large capital and use professional strategies. However, this professional trading environment will come with higher risks, so make sure you have enough experience before trading these accounts.

You can see detailed trading conditions of 3 Exness professional accounts below:

The Pro account is the only account at Exness with instant order execution so you can enjoy the tightest spreads without paying commissions.

• The minimum deposit to open an account is $200
• Customers are commission-free when trading this account
• The lowest spread is 0.1 pip
• Trading on the MT4 platform has unlimited leverage and the MT5 platform has a maximum leverage of 1:2000.
• The smallest trading volume is 0.01 standard lot. Professional account but still allows you to trade with extremely small volumes.
• The largest trading volume is 200 standard lots
• There is no limit to the number of orders that can be opened at the same time
• Instant order matching
• You can trade all instruments including forex, metals, stocks, indices, commodities, cryptocurrencies
• Accounts can be opened on MetaTrader 4 and 5 platforms
• Free overnight for Muslim customers

 View Pro account

The Zero account is so named because it has zero spreads most of the time you are trading

• Customers need to deposit a minimum of $200 to open an account
• The account charges a commission of $7 per lot traded
• Spread is 0 pips 90% of the time in the market
• Unlimited leverage when trading on the MT4 platform. Maximum leverage is 1:2000 when trading on the MT5 platform.
• The smallest trading volume is 0.01 standard lot. 
• The maximum order size is 200 standard lots
• You can open as many orders at the same time as you like
• The form of order matching is market order matching
• You can choose to trade between forex, metals, stocks, indices, commodities, cryptocurrencies
• Accounts can be opened on MetaTrader 4 and 5 platforms
• Muslim customers stay overnight free of charge

 See Zero account

The Raw Spread account  means it uses the raw spread that Exness sources from the interbank market to ensure you trade at the lowest cost.

• The account requires a minimum deposit of $200
• The account charges a commission of $7 per lot traded
• Spreads are from 0 pips 
• Unlimited leverage when opening an account on MT4. Maximum leverage is 1:2000 when opening an account on MT5.
• Clients can trade as small as 0.01 standard lots
• Clients can trade with a maximum size of 200 standard lots
• The number of orders open at the same time is unlimited
• This account uses market order matching
• Trading products: forex, metals, stocks, indices, commodities, cryptocurrencies
• Available trading platforms are MetaTrader 4 and 5
• There is an overnight free option

 View Raw Spread account

Summary and comparison of professional account types of Exness:

	Pro Account	Zero account	Raw Spread Account
Minimum deposit amount	200 dollars	200 dollars	200 dollars
Spread level	from 0.3 pips	from 0 pips	from 0.6 pips
Commission	Are not	from 7 dollars/lot	from 7 dollars/lot
Trading products	All products	All products	All products
Maximum leverage	Unlimited	Unlimited	Unlimited
Number of pending orders	Unlimited	Unlimited	Unlimited
Matching type	Immediately	Market	Market
Trading platform	MetaTrader 4 and 5	MetaTrader 4 and 5	MetaTrader 4 and 5
Islamic account	Have	Have	Have

Instructions for opening an Exness account

Opening an account at Exness is extremely quick. Just go through 5 steps and you already have a trading account:

1. Visit the Exness homepage which is exness.com . In the top right corner there is an account registration button. Click there to open an account.
2. Create an Exness account using your email address. Also create a password for that account and enter your nationality.
3. Next, choose to open a REAL account, not a DEMO account.
4. Authenticate your account using your mobile phone number. Enter the OTP code sent to that phone number for authentication.
5. Complete creating a new Exness account by filling in your name, age and address.

Also, don't forget to authenticate your identity after you create your Exness account. Identity verification will allow you to deposit unlimited funds into your account and use all deposit and withdrawal methods available on Exness.

Instructions for authenticating Exness account

To verify your Exness account, follow the 3 steps below:

1. Fill in your financial information including occupation, salary, income sources, forex trading purpose and your trading experience.
2. To verify your identity, you need to upload photos or scanned copies of your ID card or passport or driver's license or household registration. It's best to use a scanned copy for fastest authentication.
3. Finally, verify your living address. You need to upload photos or scanned copies of utility bills or bank documents from the last 3 months. It's best to use a scanned copy for fastest authentication.

The maximum Exness account verification time is only 24 hours. Exness Forex Exchange  will send you an email if a problem occurs.

Does Exness have low trading costs?

In the Exness account section above, you have seen part of the trading costs of the Exness exchange. However that is not all. Below is a summary of Exness's trading costs so you can know whether the trading conditions at this forex floor are good or not.

What is the minimum deposit amount at Exness?

We told you above that the Exness minimum deposit is $1 for regular accounts and $200 for professional accounts. These are extremely low numbers when compared to competitors in the market. Normally, forex brokers of Exness caliber will ask for hundreds to thousands of dollars. To Exness, $1 means freedom. Exness does not force you to invest how much. You can absolutely start with as much capital as you want and there are no limits or constraints from Exness.

Exness spreads and commissions

When it comes to transaction costs, traders will think of spread fees and commissions first.

Spread, also known as spread, means the difference between the buying price and selling price of a financial product. Its unit is pip. Any trader wants a low spread to optimize their trading strategy. Exness spreads are on average 0.3 pips (major currency pairs) when trading on a regular account and from 0.0 pip when trading on a professional account.

   Check Exness spreads

The commission is the fee you have to pay when trading professional accounts, because at that time the spread is 0. You can see above that Exness professional accounts have commissions starting from $7 per lot traded.

Leverage of Exness platform

Leverage is a tool that allows traders to trade large volumes with a small amount of capital. Basically, you borrow some money from the forex broker based on the leverage you use. At Exness, you can use the highest leverage on the market which is unlimited leverage. This is an exclusive level of leverage that only Exness can provide. When trading with unlimited leverage, you will not lose your deposit to the Exness forex platform.

Exness overnight fees

Overnight fee (also known as swap or roll-over or overnight fee) is a type of fee that every forex floor collects from customers. When you leave an order open overnight, an overnight fee will be charged for that order. Overnight fees are due to market interest rates changing every day. Overnight fees can be positive or negative depending on your order type and the volume you trade.

At Exness, overnight fees are charged every day, except weekends. Therefore, on Wednesday, the overnight fee will be charged 3 times. The formula for calculating overnight fees at Exness is:

Overnight fee = Number of trading lots x Trading volume x Size of 1 point x Buy/sell overnight fee x Number of days of opening an order

Don't panic when you see that recipe. You can use the Exness forex calculator to quickly calculate the overnight fees for your positions. Or when you trade on the MT4 platform, the overnight fee is right next to your orders.

It is worth noting that Exness waives overnight fees for a number of trading products including gold currency pairs, stocks and cryptocurrencies. These products have one thing in common: they all require a long-term trading strategy, which means you will inevitably be charged overnight fees. Very few forex floors can offer overnight fees like Exness.

Gold trading costs at Exness

Gold is one of the most traded products in the forex market. Exness is no exception. To trade gold at Exness, you simply need to open an order to trade the XAU/USD pair like you would trade other currency pairs.

Anyone who is interested in investing in gold in CFD form should choose Exness. That's because gold transaction costs here are among the lowest in the world. The average spread for the XAU/USD pair is only about 20 pips.

Exness trading products

Although not too impressive, Exness still ensures that their customers can diversify their investment portfolios. All products that can be traded on Exness include:

• 107 forex currency pairs
• 81 stock codes and stock indices
• 12 energy commodities and precious metals
• 7 digital currency pairs

As you can see, Exness focuses mainly on the foreign exchange market, so they provide many forex currency pairs for customers.

Exness trading platform quality

Exness trading platform

BRKV – You should definitely care about the quality of Exness's trading platform because you will be implementing all your strategies on it. If the trading platform is not good, your trading will be affected.

Exness's trading platform is the MT4 and MT5 platforms of MetaQuotes company. MetaTrader Is the most commonly used unrivaled platform in the world today. Especially the MetaTrader 4 platform. Currently, more than eighty percent of the traders on the market use this platform. This is the most basic platform and has the most automated trading tools and programs designed for it. In addition, all of the largest forex brokers on the market have purchased the MT4 platform for customers to use. This makes the MT4 platform even more popular. Perhaps traders new to the market should use this platform.

At Exness, you can download and trade on the MT4 and MT5 platforms completely free of charge. These two platforms are compatible with all types of devices that traders use, including desktop computers, laptops, Android or iOS mobile devices.

Exness social trading platform

Exness not only has a platform for trading but they also aim at other services. The most prominent is the copy trading service, also known as copy trading.

Copy trading, as its name suggests, means you will copy all the trading activities of another trader on Exness. Exness's copy trading platform is called Exness Social Trading.

When you go to the platform, you will see the trading history, risk, profit rate, and commission of any trade that allows others to copy trades on Exness. When you find a person you like to copy, you just need to choose that trader and the Exness system will automatically copy all of that person's activities to your account. Additionally, you can stop copying and switch to manual trading any time you want.

Copy trading is a form of current trend investment. It is especially for those who do not have too much time to learn and practice forex trading. All you need is basic investment knowledge and risk management ability. Thanks to the Exness Social platform, you can already make profits like real professional traders.

Exness trading application

Exness also designed a separate mobile application for its customers. Its name is Exness Trader. You can download this application for free from AppStore or CH Play. The Exness Trader app is a tool to manage your MT5 trading account, not a trading platform. Its features include:

• Deposits and withdrawals: You can deposit and withdraw funds to your trading account quickly from the Exness app. With payment methods around the world tending to move to the app platform, using Exness Trader will help make your deposits and withdrawals faster and more convenient.
• View charts: You can view charts (bars, lines, candles) of any trading instrument on the Exness Trader app. The charts on the app also have all the indicators and analysis tools that customers need. Simple, neat and user-friendly chart design.
• View prices: The Exness application also continuously updates prices of products on the Exness platform. All products are available and prices are displayed in real time.
• View news and analysis: This application is also directly linked to Exness's Trading Central page, where this exchange's experts continuously provide market news analysis, trend predictions and trading signals. translate for customers.
• Contact the support team: You can also message the Exness support team directly on the application. Just go to the profile page and select Online Chat.

Those are the main features of the Exness Trader application.

Exness customer service

The above trading conditions are the factors that attract customers to Exness. However, customer service is what keeps customers staying at this forex floor. This is the main factor that makes Exness stand out compared to its competitors.

Exness's ability to support traders is considered pioneering and leading in the foreign exchange market in Asia in general and Vietnam in particular. Let's see what advantages they have:

Top deposit and withdrawal system

When trading forex, you have to deposit money to have trading capital and then need to withdraw profits to spend. Many people initially do not care about this factor. It wasn't until they encountered problems that they realized how important the quality of the deposit and withdrawal system is.

Exness's deposit and withdrawal system can be summed up in two adjectives: fast and convenient. First, Exness automates each deposit and withdrawal transaction on its platform. They use computers to process customer requests, thereby making deposits and withdrawals super fast. When depositing and withdrawing at Exness, you will notice it is much faster than its competitors.

Second, Exness researches the local deposit and withdrawal methods of each market they target. In Vietnam, the best deposit and withdrawal method for traders is through the internet banking system of domestic banks or Ngan Luong e-wallet. Exness offers these two payment methods so you can deposit and withdraw quickly and completely free of charge.

See more ways to deposit and withdraw money at Exness  here .

The method of depositing and withdrawing money at Exness is also extremely simple:

1. First you need to log in to your account. In your personal area, you will see a DEPOSIT button on the left hand side of the screen.
2. Click on the deposit button, you will see Exness listing the methods they accept including:
   1. VISA/MasterCard international card: minimum $10, maximum $10,000, instant speed 
   2. Vietnamese bank account (Internet Banking system): minimum $10, maximum $8550, instant speed 
   3. Skrill wallet: minimum $10, maximum $100,000, instant speed 
   4. Neteller wallet: minimum $10, maximum $50,000, instant speed 
   5. Ngan Luong wallet: minimum $10, maximum $4200, instant speed 
   6. Digital wallet: minimum $10, maximum unlimited, maximum duration 72 hours
3. Select the account you want to deposit money into from the list of accounts you have opened
4. Enter the amount you want to deposit and the currency
5. Review the deposit information and click confirm
6. You will be redirected to the account page of your chosen deposit method. Log in to that page and confirm the transfer and you're done.

As for withdrawing money, one point you need to note is that Exness requires customers to withdraw money in the same way as depositing money. This is a measure to prevent money laundering by forex floors. The steps to withdraw money at Exness are similar to depositing money:

1. First you need to log in to your account. In your personal area, you will see the WITHDRAW button (deposit) below the deposit button earlier.
2. Click on the withdraw button, you will see Exness listing the methods they accept including:
   1. VISA/MasterCard international card: minimum $3, maximum $10,000, duration from 1 to 14 days
   2. Vietnamese bank account (Internet Banking system): minimum $15, maximum $12,000, instant speed 
   3. Skrill wallet: minimum $10, maximum $12,000, instant speed 
   4. Neteller wallet: minimum $4, maximum $10,000, instant speed 
   5. Ngan Luong Wallet: minimum $1, maximum $8600, instant speed 
   6. Digital wallet: minimum $100, maximum $100,000, maximum duration 72 hours
3. Select the account you want to withdraw money from from the list of accounts you have opened
4. Enter the amount you want to withdraw and the currency
5. Review the withdrawal information and click confirm

It is done. The money will return to your account over a period of time depending on the method you choose. In addition, Exness also stipulates the minimum number of lots you must trade to withdraw money. This is also an anti-fraud and money laundering method that forex exchanges around the world apply.

Unique features of Exness floor

To ensure users get the best experience when trading at Exness, the company has provided high-level features into its platform. Some trading features of Exness that are highly appreciated by traders include:

• VPS Server: A VPS (virtual private server) is a permanent link that connects your trading terminal to the wider trading network. Exness VPS service keeps you connected and allows you to continue trading, giving you safety and security against unforeseen system failures. It is extremely suitable for those who use automatic trading robots or EAs.
• Exness Calculator: This is a great tool for you to quickly calculate the costs of any trade in real time. This helps you make quick trading decisions and not be afraid of missing out on profit opportunities.
• Exness Social Platform: As mentioned above, this is a great opportunity for investors who can participate in the foreign exchange market. People with large capital can still invest in forex, and good traders have additional sources of income.
• See tick history: This is where Exness posts every price for each of their products since 2015. Exness invested in a huge amount of memory to store this information to demonstrate their transparency. In addition, you can also rely on this to build strategies based on past price data.

Easily contact the Exness team

Having problems while trading and needing support is a daily occurrence in the forex market. It is in critical moments like these that we realize the true face of forex floors. Good forex brokers always support customers quickly, enthusiastically and effectively.

Understanding that psychology, Exness has established an extremely excellent customer care team in Vietnam. Firstly, they support customers in Vietnamese, making communication smoother. Second, they provide multiple ways to contact the team, including:

• Phone support: Exness's hotline number is +84 1800 6371. Exness is currently the only forex exchange that has a landline phone number in Vietnam so customers can proactively contact their employees. . This support team works from 6am to 12pm, Monday to Saturday.
• Email support: In complicated cases, you can take a screenshot of your problem and send it to Exness support email [email protected]. When you write an email in Vietnamese, Exness will automatically forward it to the Vietnamese staff and respond to you immediately.
• Support via online messaging: You can click the Live Chat button at the bottom right of the Exness homepage to chat with support staff 24/7. When you chat in Vietnamese, Exness will send Vietnamese staff to chat and support you immediately.

Summary of answers to questions about Exness for traders

Is opening an account at Exness complicated?

Opening an account at Exness is actually very simple. You only need an email address and phone number to start creating a trading account at Exness.

Verifying your account takes a little more time. You need to prepare personal documents and proof of living address for this identity verification. In addition, identity verification usually lasts from 24 to 48 hours.

Which country does Exness come from?

When it was first founded, Exness opened its headquarters in Russia. After that, the company quickly moved its headquarters to Cyprus. Since then, Exness has opened representative offices in many countries. Currently, Exness headquarters is located in Seychelles.

Does Exness have an office in Vietnam?

The answer is no. Currently, Vietnam does not allow forex floors to operate in the country, so no forex floors are allowed to open representative offices in our country.

History of Exness floor operations

Exness was founded in 2008. In 2017, they reached an agreement to be the sponsor of Real Madrid Football Club. During more than 10 years of operation in the market, Exness has reaped countless prestigious awards such as Best Customer Support, Best Premium Loyalty Program, or Best Forex Broker.

Does Exness expand spreads?

The times when Exness has a large gap (also known as spread expansion) also coincides with this phenomenon occurring in other leading forex floors. That is on the first day of the week or when the market has big news. This is a time of very strong price fluctuations, so spread widening will definitely happen anywhere. To avoid it, you just need to not trade at these times.

Does Exness have bonuses?

Exness is a platform with very few promotions and bonuses. Bonuses are actually a way for small forex brokers to attract new customers. Large and quality forex brokers like Exness forex broker do not need to use this method to find more customers.

Does Exness collect deposit and withdrawal fees?

Absolutely not. All forms of deposit and withdrawal on Exness are free of charge. Fees that appear when you deposit and withdraw money are collected by a third party. They are the payment gateways you use to deposit and withdraw on Exness. Exness collects absolutely nothing from your withdrawals.

Error when Exness cannot withdraw money

If you have problems with withdrawing money at Exness, specifically your Exness account cannot withdraw money, you are most likely experiencing the following errors:

• You withdraw more money than you have. It could be because you still have some trading orders still open, causing your account balance to fluctuate. The remaining amount in your account may be less than you think. Please close your trading orders and then withdraw your money.
• You chose the wrong withdrawal method. Remember that at Exness, withdrawals must be made in the same method as deposits.
• Your previous withdrawal order is still being processed. You must wait for that order to complete before creating a new withdrawal order.
• Exness's system is having problems. If you encounter this situation, you just need to send an email to Exness's customer care team and you're done.

Exness business hours

Exness's working hours are based on the operating time frame of the forex market. Although it is called a 24/7 market, the forex market is actually divided into different time frames. Therefore, trading products also have trading hours. When the liquidity of a product is low because no one is trading, Exness will choose that as the floor's break time. You can see details of those Exness downtime periods below:

	Trading hours (VN time)	Break time during the day
Currency pairs	4:05 a.m. Monday – 6:00 a.m. Saturday	Are not
RUB coin	2pm – 3pm weekdays	Are not
USD/ILS	12:00 – 22:00 every day of the week	Are not
USD/CNH and USD/THB	6:05 a.m. – 4 a.m. Tuesday to Saturday	Are not
Gold and Silver	5:05 a.m. Monday – 4:00 a.m. Saturday	4am to 5pm daily
Platinum and Palladium	5:10 a.m. Monday – 4:00 a.m. Saturday	4am to 5pm daily
Cryptocurrency	24/7	Are not
US Oil	5:10 a.m. Monday – 3:45 a.m. Saturday	3:45 a.m. to 5:10 a.m. daily
British Oil	7:10 a.m. Monday – 4:00 a.m. Saturday	4:00 a.m. to 7:10 a.m. daily
Share	22:40 Monday – 2:45 Saturday	2:45 a.m. to 8:40 p.m. daily

You also need to note that the Exness floor also does not operate during market holidays. Holidays where people do not trade in the forex market include:

• January 1: New Year
• January 18: Martin Luther King Jr. Memorial Service
• February 15: US presidential election
• April 2: Easter Holy Week
• April 5: Easter
• May 31: War invalids and martyrs ceremony
• July 4: US Independence Day
• September 6: Labor Day
• November 25: Thanksgiving
• December 24: Christmas
• December 31: New Year's Eve

As for Exness's support team, depending on the country, they will have different working hours. With English, Chinese and Thai support teams, working hours are 24/7. As for the Vietnamese team, as BRKV stated above, phone support hours are from 6:00 a.m. to 0:00 a.m. (Monday to Saturday). Email support hours are 24/5. Live chat support hours are 24/7.

The clip summarizes all information about the Exness Vietnam trading floor here:

Exness broker review: pros and cons

Through the Exness exchange review above, we can see the advantages and disadvantages of this large forex exchange, including:

Advantages of Exness floor:

• Prestigious class 1 forex license
• Transparency in operations
• Many types of trading accounts
• Low transaction costs
• Infinity leverage
• Ability to withdraw money quickly
• Fast order matching speed
• There is support in Vietnamese

Disadvantages of Exness floor:

• Fewer trading products than competitors
• There are rarely bonus programs

Through the information above, Exness is clearly a leading forex floor, suitable for both young traders and professional traders with large capital. Those who have traded here consider Exness to be professional, transparent, fair and effective. You can try  OPEN Exness's free demo ACCOUNT to check for yourself if those things are true.